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Customer Service

Customer Service is your gateway to all the information you need about the RTL’s public transit services.

We are standing by to:
  • Help you with your trips
  • Provide you with bus and shared taxi service schedules
  • Inform you about the rules applicable on board our vehicles
  • Take your complaints, comments, and opinions about our services
  • Inform you about our paratransit services
Essentially, everything you need to use our public transit services!

Call us

Information: 450-463-0131

Business hours
Monday to Friday: 7 a.m. to 7 p.m.
Saturday, Sunday and statutory holidays: 8:30 a.m. to 4:30 p.m.

Our department is open 365 days a year to assist you! Feel free to contact us at any time during our business hours.
 
Write to us

1150, boulevard Marie-Victorin Longueuil (Québec) J4G 2M4
 
 
Come see us
 
The metropolitan ticket counter at the Longueuil terminal 
Business hours: Monday to Sunday and holidays : 5:30 a.m. to 12:30 a.m.
 
 
An appointment is mandatory to :
  • Apply for or renew an OPUS card (with or without photo*)
  • Replace a lost, stolen, or defective card
  • Obtain an exchange or reimbursement
To make an appointment, visit : www.inscriptweb.com/RTL
 

Our social media

Social media schedule
Monday to Friday: 7 a.m. to 8 p.m.
Saturday, Sunday and statutory holidays: 8:30 a.m. to 4:30 p.m.
 

Provided information is brought to its attention and/or obtained in a timely manner, the RTL will provide important information to users that may affect their trips. The information we provide is to the best of our knowledge and for information purposes only.