Since the adoption of the lockdown measures ordered by the Québec government, your public transit trips have been limited. Here are some frequently asked questions to help you better understand the terms and conditions applicable to exchanges and refunds implemented by the Autorité régionale de transport métropolitain (ARTM), the agency responsible for setting public transit fares.
Q1. How long can subscriptions be suspended for?
Q2. I am subscribed to the OPUS+ entreprise program and I suspended my subscription. Do I have to do anything for the suspension to continue?
Q3. I requested that my subscription be suspended back in April. In the past few months, I’ve had to reactivate my subscription. Now that we’re in lockdown again, can I request that my subscription be suspended again?
Q4. How do I reactivate my subscription?
Q5. What if I need to take public transit while my subscription is suspended?
Q6. Will I need a new OPUS card after the suspension is over?
Q7. Will student/senior subscriptions be processed the same way?
Q8. My 12th month free is the month during which my subscription will be suspended. Does this mean I’ll lose my free month?
Q9. Does this mean my 12th month free will change?